Return & Refund Policy
Return & Refund Policy
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it: unused, undamaged, with any original tags and packaging intact. You'll also need your receipt or proof of purchase.
To start a return, contact us at help@maisonbelcour.com. If your return is accepted, we'll email you instructions and the return address. Customers are responsible for return shipping costs, which are non-refundable. Items sent back to us without first requesting a return can't be accepted.
For any return questions, reach us at help@maisonbelcour.com.
Damages and issues Please inspect your order on arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. If the item is defective, damaged, or incorrect, we'll cover the cost of return shipping.
Non-returnable items Certain items can't be returned, including personalized or monogrammed wallets, final-sale items, and gift cards. Items returned without their original packaging, or showing signs of use, may not be accepted. If you're unsure whether your item qualifies, please get in touch before sending it back.
Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Refunds Once we've received and inspected your return, we'll email you to confirm whether your refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at help@maisonbelcour.com.
Contact Information
Store name: Masion Belcour
Company name: Highland Commerce PTY LTD
Company Address: 5 Fairway Drive, Kew East VIC 3102, Australia
US Warehouse Address: 3053 Sunset Ln, Traverse City, MI, United States
ABN: 97 695 098 116
ACN: 695 098 116
Phone: +16626421487
Email: help@maisonbelcour.com
Hours: Monday to Friday | 09:00 – 17:00 (ET) We aim to respond to your inquiries within 24 hours.